Help Topics

Getting Started

Getting Started

  • anaglyph
  • installation
  • Training distance
  • screen resolution
Account Management

Account Management

  • Export Data
  • License transfer
  • License Upgrade
Billing

Billing

  • I see a white screen
  • My data isn't loading
  • I can't log in
  • Errors
Troubleshooting

Troubleshooting

  • Error Code 465
  • Switch from 3D to 2D
  • Split screen
  • Sql Error
Knowledge Base

Knowledge Base

  • Neurotracker
  • 3D
  • Age requirement
  • Account sharing
Contact Us
What are the hardware requirements needed to use Neurotracker?
Please refer to this document for a full overview of the hardware requirements and specifications needed to run NeuroTracker: Hardware Requirements doc.
What is the standard screen resolution for desktop or 3D TVs?
To do a NeuroTracker session on a 3D TV, ideally you want the resolution set to 1920 x 1080. To change the settings in NeuroTracker when you're using a 3D TV:
  • Click on operator -> advanced functions -> screen resolution -> Neurotracker
  • Set the screen resolution to 1920 x 1080.
If you plan on using your laptop, the higher the screen resolution, the better! For example, if your laptop can go up to 4K then you can do NeuroTracker on your laptop in 4K.

To change the display settings on your windows laptop or computer:
  • Go into display settings
  • Change the scale and layout to 100% and the resolution to 1920 x 1080 and make sure that the display settings match the settings in the NeuroTracker settings.
How can I use NeuroTracker in anaglyph mode?
To use NeuroTracker in anaglyph mode follow the steps below:

Operator > Advanced functions > Stereo settings, and Click on ON ANAGLYPH
I haven't received my installation link
Once the payment has been processed a NeuroTracker download link should be to sent to the purchasers email account from [email protected]

If your payment has been processed and you haven't received the download link check your spam or junk mail before reaching out to [email protected].
Where can I purchase new anaglyph glasses?
You can purchase NeuroTracker anaglyph glasses directly on Amazon at the following links below. Please note that this option is only available for Canada/US clients. To purchase a set of glasses to be shipped internationally, please contact [email protected]

CANADA

USA
How far away should clients sit from the television?
When setting up a NeuroTracker Pro system, it is important to position the center of the TV at the same height as the user's eyes. Failure to do so can result in visual distortions which will negatively impact training results.

When training sessions are done sitting down, the center of the TV should be 44" to 50" from the ground (unless the chair is an unusual height).

When training sessions are done standing up, the center of the TV should be 64" to 70" from the ground. It is strongly recommended to use a chair with a seat height adjustment mechanism, to accommodate users of different heights.

DISTANCE/TV SIZE/POSITION/HEIGHT
Recommended postures - DISTANCE / TV SIZE / POSITION / HEIGHT
How far should I sit away from the laptop?
To make sure NeuroTracker is effective and you're working on your peripheral vision, it all depends on your laptop screen size.

If you're laptop screen is approximately 13 - 15 inches, the recommended distance is about 1 - 1.5 ft away from the screen.
I'm having issues with Installing NeuroTracker?
There may be a few reasons why you can't install NT but the most common reason is because your firewall isn't disabled or the internet disconnected during the installation. Here are a few steps to help:
1. Click windows+R
2.Type appwiz.cpl
3. Uninstall any mysqlserver and installer.
4. Uninstall NeuroTracker.
5. Temporarily disable any Anti-virus or firewall software you have.
6. Relaunch the NeuroTracker installer.
In case these steps do not resolve your issue, please contact support at [email protected]
How do I export data for all my users on the standalone from NeuroTracker Standalone?
To explore data for all your users Click results -> Export Results -> Select the group, player, and session type > Click display.
How can I transfer my NeuroTracker standalone license from one computer to another?
Because each NeuroTracker license is tied with a specific computer ID, in order to transfer NT standalone to another machine, you will need to contact [email protected]
Can I transfer my license to another organization?
To explore data for all your users To transfer your license to another organization please contact [email protected]
Getting NeuroTracker error code 465?
NeuroTracker must connect to the internet at least once every ten logins or once every 25 days (whichever comes first).

• Make sure that the computer is connected to the internet. If you are connected and it still does not work, try disabling your antivirus program and rewall and try again.

• If you are working in a corporate environment, speak with your IT support and explain that port 22 and 465 must be open for NeuroTracker to work.
How to get back from 3D format to 2D?
To switch from 3D to 2D on your NeuroTracker pro or customize standalone system, follow the steps below:

Click on Operators Menu -> Advance Functions -> Go to Stereo Settings -> Select OFF (2D)
How do I switch 3D Modes?
When using NeuroTracker there are di erent 3D modes that you may be using. Active 3D Glasses and HMD both use side by side mode.

Changing to: Anaglyph 3D
1. Click on the Operator menu
2. Go to Advanced Functions
3. Go to Stereo Settings
4. Select ON (Anaglyph)

Changing to: Active 3D
1. Click on the Operator menu
2. Go to Advanced Functions
3. Go to Stereo Settings
4. Select ON (side-by-side)

Changing to: 2D
1. Click on the Operator menu
2. Go to Advanced Functions
3. Go to Stereo Settings
4. Select OFF (2D)
If I have this Error: "Unable to connect to any of the specified MySQL hosts ?"
There are two ways to troubleshoot this kind of error.

1) Restarting the computer.
2) Pressing WINDOWS+R -> Type services.msc -> Find and right click NTMySQL in the list of services > Click Start
Is your screen split into two while running the core program, how to make it one?
There are two possible reasons you are seeing two side-by-side images.

1. Neurotracker is currently in Active (Side-by-side) 3D mode. You can change this by logging into Neurotracker, then clicking Operator > Advanced settings > Stereo Settings > 2D.

2. If you are using an active or passive 3D TV, you may need to select the 3D button on your controller to enable 3D mode.
How come the NeuroTracker targets are displayed off of the screen?
To resolve this display issue, go into display settings, change the scale and layout to 100% and the resolution as high as you like (recommended 1920 x 1080) and make sure that the display settings match the settings in the NeuroTracker settings
Color distortion in 3D glasses -or- Glasses going in and out of sync with projector
• Solution 1:
Make sure user is the proper distance from the screen. The glasses have an approximate range of 12 feet, so longer distances may cause them to lose sync.

• Solution 2:
Make sure there is nothing blocking the signal emitter located on the front of the projector.

• Solution 3:
Make sure 3D is enabled on the projector itself. To do this, press Menu on the remote and in Picture Options, go to 3D Enabled and make sure Yes is selected.

• Solution 4:
Make sure 3D glasses have an adequate charge. The glasses should be charged 4-6 hours when brand new. Low battery can cause de-syncing.
What is NeuroTracker?
NeuroTracker is a cognitive training program that is designed to improve mental performance. NeuroTracker challenges you to track multiple targets moving dynamically in 3D space, and adapts movement speed and complexity in a way that optimally trains your high-level mental abilities.
What is cognitive training?
Cognitive training is a form of exercise for the brain that is designed to improve mental abilities such as memory, attention, decision-making and awareness.
How does NeuroTracker work?
With NeuroTracker, each user is asked to complete a 3D visual exercise. In this exercise, users see 8 yellow balls moving around their screen. They are asked to track the highlighted balls. NeuroTracker’s visual exercise uses 3D multiple object tracking technology which has been scientifically shown to enhance cognitive functions.
Can any 3D glasses be used?
It’s not recommended. We developed 3D glasses specifically for NeuroTracker. Our glasses were tested in a lab to optimize viewing quality and ensure durability for comfortable, long-lasting wear. They are also built to fit over regular prescription glasses.
Why does NeuroTracker use 3D technology?
We live in a 3D world. As a result, our technology is designed to simulate a real world environment to best benefit the brain. Science shows that 3D stimulation engages parts of the brain that are not activated with 2D stimulation.
Is NeuroTracker suitable for all ages?
Yes, NeuroTracker has no age restrictions. It important to note, however, that children become more proficient at training with increasing age.

In addition, an individual has to understand the objective of the task; tracking and selecting targets. It could also be helpful to see a specialist who uses NeuroTracker to determine a specialist training plan.
Can multiple people use the same NeuroTracker account?
No. When you sign up for a program, it becomes customized to you and adapts to your personal mental abilities. It is intended to track your personal progress and ensure that your training session is optimized each time. Each person has a different performance level and mental threshold.
How many times should I do neurotracker per day? / Per Week?
The NeuroTracker team recommends doing 3 consecutive training sessions, every other day. This means that if you do 3 sessions on Monday your following training session should be on Wednesday.

We also recommend doing no more than 3 sessions per day. Your brain gets tired and it needs rest after training it so hard. If you'd like to train once a day, that's okay too, however it will take you longer to reach consolidation."
What is a speed threshold score mean?
When a user completes a NeuroTracker session, they receive a ‘speed threshold’ score – the primary metric that NeuroTracker provides. Speed threshold is the calculated measure of a user who fails/succeeds at that speed approximately 50% of the time (upper tracking speed limit). It is based on NeuroTracker’s analysis of results across 20 trials within an individual session.
Who can benefit from NeuroTracker?
Scientific studies show that NeuroTracker is beneficial for assessing and improving performance for athletes, personnel, healthy aging, people with cognitive related medical conditions, college students and children with learning difficulties. However, because NeuroTracker improves high-level mental abilities, it can be used by anyone looking to improve their mental performance.
What is special about NeuroTracker’s cognitive training?
NeuroTracker differentiates itself from other cognitive training programs on the market with its scientific evidence of rapid improvements across many high-level cognitive abilities and transfer to human performance.

Rapid improvement: Even with minimal training, users quickly see mental improvements. Just 18 minutes of training per week can robustly improve high-level cognitive abilities such as attention, executive function, working memory and processing speed. Most users experience positive results with just 1.5 to 3 hours of distributed training.

Transfer to human performance: In science, ‘far transfer’ is considered the gold-standard of research. Individuals using NeuroTracker experienced mental improvements not only in their training program, but also in non-related tasks e.g. passing accuracy in competitive play.
What is the purpose of the Consolidation Phase?
During the Consolidation Phase, the User is expected to rapidly improve attention performance. Building this foundation of perceptual-cognitive training is a prerequisite for advanced training with the NeuroTracker Learning System. Users’ most significant improvements typically occur in the first 21 NeuroTracker training sessions.
What hardware do I need to run NeuroTracker systems? Is there a difference between what NeuroTracker Remote requires and what NeuroTracker Pro (or Customize) requires?
Computer
• CPU: Intel Core i5 (3 Ghz)
• GPU: NVIDIA GEForce GTX 750
• RAM: 8GB
• HDD: 30GB of available space
• OS: Windows 8.1 or 10 (64 bit)

TV
• 3D Technology: Side-By-Side
• Min. Screen Resolution: 1920 x 1080
• Size: Min. 40"

HMD
• Minimum requirements

For Cloud
• Updated version of Google Chrome or Firefox.
• Computer with at least 4GB of RAM.
• A video graphics card that supports WebGL (Almost all computers today have this. I've only encountered 1 client that didn't).
• Any monitor or TV will work fine.
Contact Number
855-480-0808 Ext # 2
Hours of Operation
Monday- Friday 9AM - 5PM (Eastern Time)
Customer Feedback form(available at the top- app.neurotracker.net)
To provide feedback please click here
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